rumahplayPrivacy Policy
This page describes what we collect when you use rumahplay and how we keep that data protected. We operate our platform in compliance with applicable data-protection law, and we are transparent about every step we take with your information.
We at rumahplay recognize that your privacy matters. Whether you deposit via DANA, e-wallet, or mobile banking, create an account to follow Liga 1 or Champions League markets, or access our live-dealer tables, your personal data remains under our care. This policy outlines our commitments and your rights.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What we collect on rumahplay
We collect personal data only when you actively provide it or when our platform must gather it to operate your account. At account creation, we ask for your legal name, date of birth, email address, and phone number. We do this to verify your identity and to ensure you meet the minimum age requirement set by applicable law.
When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or via bank transfer (mobile banking, local payment, online payment, e-wallet), our payment processor collects transaction data — the amount, date, and method. We retain these records to process your withdrawal request and to comply with financial reporting obligations.
Our servers also log your IP address, browser type, device identifier, and the pages you visit within rumahplay. We do this to detect fraud, prevent unauthorized access, and improve our platform's stability.
Device and usage data
We track which games you access, which football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League) you view, and how long you spend on our platform. This helps us understand user behaviour and optimize the service. We do not sell this data to third parties.
How we use your data on rumahplay
Our primary use of your data is to deliver the service you requested — processing your deposit, enabling you to place bets on football and live-dealer tables, and handling your withdrawal. We also use your contact details to send you account notifications, such as login alerts or withdrawal confirmations.
We analyze aggregate data (not tied to your name) to improve game selection, payment speed, and customer support. If you contact our team during a Liga 1 match or after Idul Fitri, we use your message history to resolve your issue faster.
We share data with third parties only when necessary: payment processors (to authorize your mobile banking or local payment transaction), our hosting provider (whose servers may sit outside your jurisdiction), and legal authorities (if required by court order or to prevent fraud). We do not share data for marketing purposes unless you opt in.
Cookies and tracking on rumahplay
We use cookies to keep you logged in, to remember your language preference, and to analyse which parts of rumahplay are most popular. Session cookies expire when you close your browser. Persistent cookies remain for up to one year.
You may disable cookies in your browser settings, but this may prevent rumahplay from functioning correctly. We do not use cookies to track you across other websites.
Your rights on rumahplay
You have the right to request a copy of all personal data we hold about you. You may also ask us to correct, delete, or restrict how we use your information. To exercise these rights, contact our support team via live chat or email — we aim to respond within ten business days.
If you wish to close your account on rumahplay, we will delete your profile and game history after any pending withdrawal has cleared. Your transaction records with DANA, e-wallet, or your bank are retained for the period required by law.
Contact us about privacy on rumahplay
If you have questions about how we handle your data, or if you wish to report a data breach, please contact our support team. We provide live chat support in English during business hours, and email inquiries receive a response within two working days.
Our commitment to you is simple: we collect only what we need, we protect it with standard encryption, and we never use your data to mislead you about odds, outcomes, or the speed of your withdrawal. When you use rumahplay, your privacy and account security are our responsibility.